Privacy Policy

This Privacy Policy explains how PetitionHQ, Inc. ("PetitionHQ", "we", "our") collects, uses, and protects information when attorneys, law firms, and their clients use our software platform at petitionhq.com and app.petitionhq.com (the "Service").

PetitionHQ is petition preparation software for licensed attorneys. We are not a law firm. The data we process on behalf of an attorney's firm belongs to that firm and their client, and we handle it accordingly.

1. Information we collect

Information attorneys provide

• Account information — name, email, firm name, bar number, phone, court districts, and states licensed.
• Billing information — processed by our payment provider; we do not store full card numbers.
• Communications — content of demos requested, support emails, and feedback.

Information clients provide (uploaded by attorneys or directly)

• Client identity — name, contact details, Social Security number, address, household composition.
• Financial documents — pay stubs, bank statements, tax returns, credit reports, mortgage statements, vehicle registrations, lease agreements, and similar records uploaded for petition preparation.
• Case context — debts, assets, income, expenses, prior bankruptcies, pending lawsuits, and related disclosures required by federal bankruptcy forms.

Information collected automatically

• Usage data — pages viewed, features used, timestamps, and basic analytics needed to operate and improve the Service.
• Device data — browser, operating system, IP address, and approximate location derived from IP.
• Cookies — strictly necessary cookies for authentication. We do not use third-party advertising cookies.

2. How we use information

• To generate the bankruptcy petition forms, schedules, and supporting documents that attorneys review and file.
• To run the means test and exemption analysis using federal and state reference data.
• To authenticate users, prevent abuse, and secure the Service.
• To respond to inquiries and provide customer support.
• To improve features, fix bugs, and measure aggregate performance.
• To comply with legal obligations and respond to lawful requests.

We do not sell personal information. We do not use client data to train third-party AI models without an attorney's explicit consent.

3. How we share information

We share information only as needed to operate the Service:

• Subprocessors — cloud hosting (Netlify, Supabase), financial-data connectors (Plaid and, where enabled, Spinwheel; Array remains a parked fallback if separately enabled), document processing and AI inference (Anthropic), and email delivery providers. We use them only to provide and secure the Service, and we verify applicable data-processing terms before public launch.
• At an attorney's direction — to courts, trustees, opposing counsel, or other recipients chosen by the attorney.
• Legal compliance — when required by law, subpoena, or court order, after taking reasonable steps to notify the affected party where permitted.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with successor obligations equivalent to this policy.

4. Data security

We use industry-standard safeguards including encryption in transit (TLS) and at rest, role-based access controls, row-level security in our database, audit logging, and regular access reviews. No system is perfectly secure; we will notify affected parties of any material breach in accordance with applicable law.

5. Data retention

We retain case data for as long as the attorney's account is active and as needed to provide the Service. Attorneys may request export or deletion of case files at any time. After deletion, residual copies may persist briefly in backups for up to 30 days. We retain aggregate, de-identified analytics indefinitely.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, email privacy@petitionhq.com. We will respond within 30 days.

7. Attorney-client privilege

Client data uploaded to PetitionHQ by a licensed attorney is the work product and confidential client file of that attorney's firm. We process it on the firm's behalf under HIPAA-adjacent confidentiality terms and only at the firm's direction. Nothing in our handling of this data is intended to waive attorney-client privilege.

8. Children

The Service is intended for use by attorneys and is not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.

9. International users

PetitionHQ is operated in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S., where data-protection laws may differ from those in your jurisdiction.

10. Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new "Last updated" date and, where appropriate, communicated by email or in-app notice. Continued use of the Service after an update constitutes acceptance.

11. Contact us

Questions, complaints, or requests about this policy:

PetitionHQ, Inc.
524 Broadway
New York, NY 10012
privacy@petitionhq.com